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Strata Pool Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
1. Personal Information We Collect
We may collect personal information from you when you interact with our website, request our services, or communicate with us. The types of personal information we collect may include:
- Identity Information: Name.
- Contact Information: Email address, phone number, and property address.
- Professional Information: Company name (if applicable).
- Transaction Information: Details about services you have requested or received from us.
- Communication Information: Content of your messages, inquiries, and any other information you choose to provide.
- Technical Information: When you visit our website, we may automatically collect certain information such as your IP address, browser type, and information about your device and usage patterns through cookies and similar technologies.
2. How We Use Your Personal Information
We use your personal information for the following purposes:
- To respond to your inquiries and provide you with quotes and information about our services.
- To schedule and deliver our pool and spa maintenance services.
- To communicate with you regarding your service requests, appointments, and billing.
- To improve our website, services, and customer experience.
- To comply with our legal and regulatory obligations.
3. Disclosure of Your Personal Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We use a Discord webhook to transmit form submission data for internal notification purposes. While Discord has its own privacy and security measures, we recommend reviewing their policies.
- Legal Requirements: We may disclose your information if required to do so by law, in connection with any legal proceedings, or to establish, exercise, or defend our legal rights.
4. Data Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorized access, modification, or disclosure. We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law.
5. Your Rights
Under Australian privacy law, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction of inaccurate or out-of-date information.
- Make a complaint about a breach of the Australian Privacy Principles.
To exercise these rights, please contact us using the details below.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. We encourage you to review this page periodically for any changes.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: stratapools@outlook.com